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Here is an example Service Tag label which is affixed to every HP machine. This shows the Product Name, the Product No and the Serial No.
Notice in the example the Product No is RU477EA#ABA. Our system requires you input the text to the left of the # sign from your machine. So in this example it would be RU477EA
Hint - If you can't find the Service Tag on your HP laptop, it is often
inside the battery compartment! So take the battery out and look inside the
machine
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